QUALITY ASSURANCE

QA Department

• Ensures the team is performing according to the company's standards and customer interactions are aligned with business goals.  

• Aims to identify common customer issues, improve customer experience, and help standardize communication processes with customers.

• Builds/Develops strategies to refine business processes, collect new patients or clients, and rise retention levels.

​

What we do

•Call monitoring: evaluate the team based on the company's KPIs.

•Measure customer satisfaction: NPS and feedbacks (satisfaction survey calls).

• Statistics and information analysis.

•Action plan development: adjustment in training sessions to improve customer experience, refining business processes, build innovative solutions and services.