• Ensures the team is performing according to the company's standards and customer interactions are aligned with business goals.
• Aims to identify common customer issues, improve customer experience, and help standardize communication processes with customers.
• Builds/Develops strategies to refine business processes, collect new patients or clients, and rise retention levels.
What we do
•Call monitoring: evaluate the team based on the company's KPIs.
•Measure customer satisfaction: NPS and feedbacks (satisfaction survey calls).
• Statistics and information analysis.
•Action plan development: adjustment in training sessions to improve customer experience, refining business processes, build innovative solutions and services.